Terms of Sales
These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer onwww.najmaonline.com. The owner and operator of the Site Najmaonline.com is Najma Stationery LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under license number CN-1046399, with its office located at Abu Dhabi in the UAE (“we”, “our” or “us”).
- Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
- Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
Payment. By placing an order, you authorize us or our third-party payment processes to process your credit/debit card details for the amount of your order. We accept payment by,
- credit/debit card on COD.
- via your wallet; or
- cash on delivery (an amount not exceeding AED 6,500)
- In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
- We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
- Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
Our Cancellation. We may cancel your order(s) if:
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
- you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
- Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
- Delivery Costs. The costs of delivery will be as displayed to you on our Site.
- Delivery Date. This information will be displayed to you on our Site.
- if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
- if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
- if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
- ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
- Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
- Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
- Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.