Delivery and Shipping Policy
We currently only deliver Orders placed via the Website/Whatsapp to addresses within the United Arab Emirates. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
1.Delivery The following options are available for delivery to your requested address in the United Arab Emirates:
|* Orders placed after the cut-off time (11.59pm) and/or on any UAE public holiday will be deemed placed on the first day following the date on which the Order was submitted.|
|** Delivery timelines are estimates, see further details below.|
|*** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that Cash on Delivery service is available for free.|
2.Click and Pickup: You may place an Order on our Website/via the Whatsapp and collect the item from "Our Stores". Simply select “Click & Collect” and your preferred collection store during the Order process. You will be required to pay in full for the Order at time of collection. No delivery fee applies to Click and Collect. We will notify you when the item is ready for collection by sending you a “Ready to Collect” E-mail notification. If you place your Order before 8pm on any day, it will usually be available for collection in-store on the same day. Please wait for this confirmation before you come in to collect your Order. In order to collect the Order, please bring the “Ready to Collect’ notification as well as either a valid passport, driving licence, Emirates ID or the payment card used to purchase the Order (where applicable). You may opt at the time you place the Order to have a third party collect your Order on your behalf. The person authorized by you to collect your Order (or any gift recipient) will need to present the “Ready to Collect” notification plus their passport/driving license/Emirates ID at your chosen Click and Collect location in order for us to release the Order to them. You hold us harmless from all liability for releasing your Order to any person indicated by you while placing the Order presenting such documentation to us. Please note that items not collected within 7 days of delivery to your Click and Collect location will be made available for sale and a refund issued to the tender type you used to pay.
General Conditions: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Payment Methods : If you're making Order on our Website/via Whatsapp you can pay Cash On Delivery. Or you can use Card Payments at the time of Delivery. Currently COD is only available, we don't support online payment via our website.
Notifications : When you make Orders on our Website, you'll receive Email and Text Message notifications on your phone number that you've submitted at the time of ordering process. You'll also receive Order number in your Email/Phone number, you can refer this Order number in case you want any type of support from our Support Team.